Support & Downloads

You can place an order through our website by adding products to your cart and proceeding to checkout. Alternatively, you can request a quotation for bulk orders or custom requirements. Our team will contact you within 24 hours to confirm your order and arrange delivery.

We accept various payment methods including bank transfers, mobile money (M-Pesa, Tigo Pesa, Airtel Money), cash on delivery for local orders, and credit/debit cards. For large orders, we also offer flexible payment terms.

Yes, we provide professional installation services for all our products including CCTV systems, access control, biometric devices, and networking equipment. Our certified technicians ensure proper setup and configuration. Installation fees vary based on the complexity and location of the project.

Most of our products come with a manufacturer's warranty ranging from 1 to 3 years depending on the product category. We also offer extended warranty options for additional peace of mind. Warranty covers manufacturing defects but does not cover damage from misuse or accidents.

Yes! Through our "Order Abroad" service, we can source products from anywhere in the world including USA, UK, China, Dubai, and more. We handle all shipping, customs clearance, and delivery to your doorstep. Typical delivery times range from 1-4 weeks depending on the source country.

Yes, we provide comprehensive technical support for all products purchased from us. This includes phone support, email support, remote assistance, and on-site visits when necessary. Our support team is available Monday to Saturday from 8 AM to 6 PM.